Last updated: June 30, 2026
Georgetown Living respects the privacy of residents, families, prospective residents, team members, and website visitors. This Privacy Policy explains how we collect, use, and protect information through this website and through ordinary inquiries about our assisted living and memory care services.
This policy is for general website and inquiry information. Resident records, care records, billing records, and other health-related information may also be governed by resident agreements, authorization forms, applicable Texas requirements, and federal health privacy laws when they apply.
Information We Collect
We may collect information you choose to provide when you contact us, request information, schedule a tour, submit a form, call us, email us, or otherwise communicate with us. This may include:
- Name, email address, phone number, mailing address, and preferred contact method.
- Information about your interest in assisted living, memory care, respite care, tours, availability, pricing, or related services.
- Basic information about a prospective resident, such as care interests, general needs, timing, and relationship to the person contacting us.
- Messages, questions, and other information you provide voluntarily.
Our website may also collect limited technical information automatically, such as browser type, device type, pages visited, referring pages, approximate location derived from IP address, and similar usage information. We may use common tools such as cookies, analytics, spam prevention, hosting logs, or tag-management services to help operate and improve the website.
Please Do Not Send Sensitive Information Through Website Forms
Website forms and ordinary email are intended for general inquiries only. Please do not submit Social Security numbers, medical record numbers, insurance identification numbers, financial account numbers, detailed medical histories, medication lists, diagnoses, or urgent health information through the website.
If you have an emergency, call 911. If you need to discuss a resident-specific care issue, please contact Georgetown Living directly by phone or through the communication method provided to residents and responsible parties.
How We Use Information
We may use information to:
- Respond to questions and requests.
- Schedule tours, calls, assessments, or follow-up conversations.
- Provide information about our assisted living and memory care services.
- Communicate with residents, families, responsible parties, vendors, and prospective residents.
- Operate, secure, troubleshoot, and improve the website.
- Maintain business records and comply with legal, regulatory, licensing, safety, and operational obligations.
How We Share Information
We do not sell personal information. We may share information when reasonably necessary with:
- Georgetown Living personnel who need the information to respond or provide services.
- Service providers that help us operate the website, email, forms, analytics, scheduling, hosting, customer communication, or business systems.
- Professional advisors, insurers, auditors, or similar parties when needed for business, legal, or risk-management purposes.
- Government, licensing, regulatory, law enforcement, emergency, or safety authorities when required or permitted by law.
- Another party with your consent or at your direction.
Health and Resident Information
Assisted living and memory care services may involve sensitive personal and health-related information. When Georgetown Living maintains resident or care-related records, we handle those records with additional safeguards and use them for appropriate care, service, billing, operations, safety, legal, and regulatory purposes.
The HIPAA Privacy Rule establishes national standards for certain protected health information and gives individuals rights regarding covered health records. Whether a particular record or communication is subject to HIPAA or another privacy rule depends on the context, the type of information, and the parties involved.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email system, form, or internet transmission can be guaranteed to be completely secure. Please use care when deciding what information to send electronically.
Cookies and Analytics
Our website may use cookies, analytics, and similar technologies to understand site traffic, improve pages, measure performance, and maintain site functionality. You can adjust browser settings to block or delete cookies, though some site features may not work as intended.
Third-Party Websites
Our website may link to third-party websites, maps, social media pages, review sites, or other resources. We are not responsible for the privacy practices, security, or content of those third-party services.
Your Choices
You may contact us to update contact information, ask us to stop non-essential follow-up communications, or ask questions about information you previously submitted through the website. Some information may need to be retained for legal, operational, safety, resident-care, or recordkeeping reasons.
Children
This website is intended for adults seeking information about assisted living and memory care services. We do not knowingly collect personal information from children through this website.
Changes To This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Contact Us
Georgetown Living
2700 Shell Road
Georgetown, Texas 78628
Phone: 512.863.9888
Email: [email protected]